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POLICIES & PROCEDURES

Medical Inquiries

  • Our highly qualified staff is ready to answer your medical inquiry anytime during regular business hours. When calling the office, your call will be directed to the appropriate person.
  • If you wish to speak directly to the doctor, please inform the medical secretary answering the phone or leave a message in her voice mail.
  • The doctor will be notified. He may not be available at the time of your call, but your call will be returned.

Emergencies

  • One of our physicians is on call 24 hours a day, 7 days a week.
  • For Emergencies during Non-business hours, call Lakes Region General Hospital Emergency Department at 527-2819 or Franklin Hospital Emergency Department at 934-2060
  • Ask for the OPA Doctor On Call

Release of Records

  • Our office maintains a permanent record of your medical history and treatment profile including all x-ray films taken at either office location.
  • Requests for copies of these records must be made in advance and in writing.
  • There is a handling charge for copies of films and records. Direct any inquiries and all questions to our Medical Records Department.

Payments

  • Payment for office visits is due at the time of service.
  • Payment for in-hospital procedures is due within 30 days from the date of service.
  • If you are not covered by health insurance, please contact one of our patient representatives who will be happy to work with you in developing a payment plan suitable to your financial needs.
  • We Accept the Following Cards:

X-RAYS

  • As a convenience to our patients, the Orthopedic Professional Association has fully equipped X-Ray Suites at both Laconia and Franklin office locations. These facilities are staffed by trained Radiologic Technologists who work under the physician's direction to help provide you with complete orthopedic care at both locations.
  • If X-Rays, MRI's or CT Scans have previously been taken, we request that you bring the films and the reports along for your visit. This information will be helpful to your physician and may eliminate the need for additional x-rays. Simply request the films and the reports ahead of time and pick them up at the doctor's office or hospital where they were taken.

Emergency Information
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